Contact
We are a small team and we answer our own mail. There is no contact form — write to whichever address fits and a person will read it.
By subject
| Subject | Address |
|---|---|
| General, sales, evaluations | [email protected] |
| Existing customers, technical | [email protected] |
| Billing and invoices | [email protected] |
| Abuse reports | [email protected] |
| Security disclosure | [email protected] |
| Peering | [email protected] |
Hours
Amsterdam, CET/CEST. Staffed 08:00–19:00 Monday to Friday, with an on-call rotation outside those hours for customers on the Extended and On-call tiers. Standard support gets a first response within four business hours; in practice it is usually the same morning.
Abuse
We distribute software on behalf of the vendor who uploaded it. If an artifact we
serve is malicious, infringing or misrepresented, tell us at
[email protected] with the download URL and we will look at it the same
day. Confirmed cases have the channel suspended, which takes the artifact off every
edge at once. We answer every report, including the ones we decline, and we say why.
Security
Report vulnerabilities to [email protected]. We reply within two
business days, we do not require an NDA to talk, and we do not pursue researchers who
act in good faith. There is no bounty programme; we do send a thank-you and, if you
want it, a note you can quote.
Evaluations
Bring a real project and a real release schedule. We waive egress for two weeks, help with the integration, and there is no obligation at the end of it. Tell us the formats you publish and the regions your users are in — that is enough to start.
Post
Distravia
Amsterdam, Netherlands
Full postal address on invoices and contracts.